TEMPORARY RETURN POLICY UNDER COVID-19
Like many business during this unusual time, we are suspending returns to lower exposure of COVID-19 to our team, shipping vendors, and other customers. We are apologize for any inconvenience, but feel it is the best policy temporarily.
NORMAL RETURN POLICY:
Exchanges are easy at ShoelacesExpress.com
- Simply return the item(s) you wish to exchange to the address below with the receipt that came with your order. Write on the receipt what you want to exchange your item(s) for and we will ship it/them at no cost to you. Please be specific of the exact size and/or color you want in the exchange. Even exchanges only - Exchanges are for size and/or color only, not for a different product group, type or line. Please note that Custom Length laces are not eligible for exchange OR return.
Returns are also easy at ShoelacesExpress.com
- Satisfaction is our highest priority. Therefore, YOU our customer decide what satisfaction is for you. You can also decide how long you are entitled to be satisfied. We guarantee your total satisfaction.
- With that being said, if you are not 100% satisfied with your purchase, you can return your order to us for a full refund. Custom Length Laces are not returnable.
- Shopping online is the easiest way to shop and we want the return process to be the same, so if you are not satisfied with your purchase, simply return it to us at the address below and we will gladly refund your money. Once we receive your return at our warehouse, we will process and credit your original method of payment.
For questions or concerns, please contact us!