I custom ordered shoelaces with a width of 1/8", but received laces that were only 1/16" wide - A waste of $17. I ordered a second time but in the "athletic" category, even though my shoes are not athletic (they are leather, sort of business casual - Dunham men's midland oxford), and am happy with the second order. Although you don't give refunds on custom laces, I feel I deserve one for the first order because I did not receive what I asked for.